Mobile Ticketing Policy
Intalink m-ticketing Terms and Conditions
1 - General
1.1 Intalink m-ticketing is promoted and operated by Hertfordshire County Council, County Hall, Pegs Lane, Hertford, Hertfordshire, SG13 8DQ. The Intalink partnership includes a number of companies providing local bus services within Hertfordshire, some of which are participants in this m-ticketing scheme, and references to Intalink include such companies where appropriate.
1.2 M-ticketing refers to bus tickets which are downloaded to Smartphones, via the Intalink m-ticketing app.
1.3 Intalink m-ticketing is supported on Smartphones using either Apple iOS or Google Android operating systems. M-ticketing should not be used on tablets, notebooks or any device other than supported Smartphone handsets.
1.4 Purchasing m-tickets confirms acceptance of these Terms & Conditions.
1.5 Entry onto vehicles using m-ticketing also confirms acceptance of Intalink’s Conditions of Carriage (www.intalink.org.uk/m-ticket) and those of the relevant bus operating company.
1.6 Hertfordshire County Council may modify these Terms & Conditions at any time.
2 - Use
2.1 M-tickets must be purchased through the app in advance of travel. Purchasing m-tickets requires either a wifi or cellular data connection in order to complete payment and download of the ticket(s) to your Smartphone. Purchased tickets are non-refundable and cannot be altered. It is the purchaser’s responsibility to check that the ticket(s) being purchased are valid on the intended route(s). Currently m-tickets can only be used on the designated operator’s routes and not those of any other operator. Route details may change at short notice.
2.2 The Intalink app accepts payment through the mobile ticketing app using VISA and Mastercard debit and credit cards.
2.3 Payment can also be made using Barclays Pingit. Registration for Barclays Pingit requires that you are aged 16 or over, have a UK-registered current account and a UK mobile number - visit http://www.barclays.co.uk/Mobile/BarclaysPingittermsandconditions/P1242604890843 for Barclays Pingit Terms and Conditions.
2.4 Once purchased, m-tickets must be activated prior to boarding and the ticket will be displayed on your Smartphone’s screen. The ticket displayed will include a barcode/QR which must be placed on the bus ticket machine’s reader for validation. Your device must have sufficient battery charge to be able to display the ticket to the reader upon boarding and if requested to the driver or a bus company official throughout your journey, otherwise the cash or Standard fare for the journey will be payable.
2.5 In case of any difficulty, the cash fare for the journey should be paid. Full details of any problems experienced should be reported as soon as practical to the relevant bus operating company, including contact details for the user.
• For Uno buses this should be done by emailing email@example.com or by calling customer services on 01707 255764 between the hours of 8.00am and 4.00pm.
2.6 M-tickets are non-transferable and are locked to the registered Smartphone to which they are downloaded and cannot be copied, sent or moved to another device. Intalink reserves the right to terminate without refund any m-ticketing user account which we believe is being misused.
2.7 M-tickets which have been activated accidentally or which have been downloaded to Smartphones which have subsequently been lost or stolen are non-refundable.
2.8 We cannot guarantee that m-tickets purchased in advance will remain valid for activation more than four weeks after their purchase. Refunds will not be given for non-activated tickets.
2.9 Where tickets are purchased for use by children, students or other categories of user enjoying discounted rates, the form of identification (e.g. Saver Card) required for the particular ticket product being used must be presented to the driver at time of travel and produced subsequently if requested by the driver or a bus company official, failing which the full adult fare for the journey being taken will become payable.
3 - Privacy & Security
4.1 Intalink and Hertfordshire County Council securely process personal information pertaining to m-ticketing, in accordance with the latest Data Protection Act legislation.
4.2 Intalink and Hertfordshire County Council collects and processes the following personal information: name, address, email address, telephone number, date of birth, purchase history associated with the m-ticketing account, and payment card details.
4.3 Payment card details are stored securely and will never be disclosed to anyone for purposes other than for m-ticketing mobile payments initiated by you. Payments are securely processed by our partners, Realex, in accordance with PCI DSS standards. Otherwise, Hertfordshire County Council will not share your personal information with any other third parties without your prior consent.
4.4 Intalink uses the information of m-ticket customers only for maintaining your account and processing your payments.
4.5 Intalink will retain your information for the time that you have a m-ticketing account registered in your name. Your account can be removed by contacting us.
5.1We will be responsible if something we do causes death or personal injury. We will also be responsible for damage to your property if the cause is our fault. Other than the responsibility we have accepted as described above, we will not be responsible for any losses that you suffer whether in contract, tort or otherwise arising. Your statutory rights are not affected. The applicable law is that of England and Wales.